FAQs

How can I contact you?

You can reach us via email at householdies@gmail.com. We strive to respond to all inquiries promptly.

Where are your products shipped from?

Our products are shipped from Romania. We ensure that all items are carefully packaged and dispatched in a timely manner.

Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the process.

What should I do if my item is damaged or defective?

We recommend inspecting your order upon reception. If you find that the item is defective or damaged, please contact us immediately so we can evaluate the issue and resolve it accordingly.

Are there any items that cannot be returned?

Certain types of items cannot be returned, including perishable goods, custom products, and personal care goods. If you have questions about a specific item, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but please allow additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

What is the European Union cooling-off period?

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original condition and packaging.

Do you offer international shipping?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please ensure that your payment method is valid at the time of purchase.